EPLAYWORKS

1. Port Forwarding

Port Forwarding is a setting that sends signals from specific port to specific IP when using routers.
Signals from outside cannot be sent to all PCs connected to routers so it’s a setting to send signals from port 2501 to A’s PC and send signals from port 2503 to B’s PC
Please refer to the link for details.

2. UPnP

This is a standard technology for Searching and connecting MS supportive devices and with this technology users can manually set port forwarding on router without particular settings.
Even if it's not sharing the same internal network environment via router etc. you can connect to home PC or office PC with 3G and Egg outside when Port Forwarding is set properly.

This feature is using router’s technology called uPnP-IGD. Recent routers released within 1~2 years mostly have this technology and users can access to home PC without additional setting.

But if you are using older models that does not support uPnP-IGD or if you had disabled the feature for security purpose, or in doubele-NAT environment which 2 or more routers are used to re-share, you must set port forwarding directly to router in order to use from outside properly.

Please refer to the link for details.

First, check if iPad and iPhone is connected to same network with the computer.

You won't be able to see computer on the "Public" part in server list of iPad and iPhone.

Go to "AVStreamer Server > Setting > General" and check if "Allow this computer to be automatically discovered" is checked.

Able to connect local network(Wi-Fi)?

Yes I can

Able to connect through HUB server?

No, What is HUB sever?

You can search and connect to your PCs easy and safe when you log in with HUB server account.
Please refer to the link for connecting information from client (iPad, iPhone) and server (Windows, Mac OSX) to Hub server and try again.
iPad setting for Hub server connection
iPhone setting for Hub server connection
Android setting for Hub server connection
Windows server setting for Hub server connection
Mac OSX server setting for Hub server connection

Yes, connected.

Does your router supports UPnP or NAT-PMP?

No, the router does not support UPnP or cannot get further support from the router company.

If your router does not support UPnP or NAT-PMP or router company does not support any more, you need to set Port Forwarding manually.

• Uncheck the port forwarding box if it is checked "Automatically configure port forwarding" in "AVStreamer Server > Setting > Advanced".
• Add new port mapping manually as below in router’s setting. When UPNP is not supported in "automatically configure Port Forwarding" in "AVStreamer Server > Setting > Advanced", Manual setting in router’s setting page.

  * External Port : Input "AVStreamer Server > Setting > Advanced > Port Number"
  * Internal Port : Same as External port
  * Protocol : TCP
  * IP Address : IP Address of the device which AVStreamer server is installed.
    - Windows Server : Use left IP Address among IP Addresses showing at the top of Setting screen.
    - Mac Server : "AVStreamerMac Server > Setting > General > Basic Information > Private IP address" use
  

Yes, but when I check "AVStreamer Server > Setting > Advanced > Automatically configure port forwarding", I see "No UPnP or NAT-PMP compatible device was found" message.

When you see a message as below in "AVStreamer Server > Setting > Advanced > Automatically configure port forwarding".

"No UPnP or NAT-PMP compatible devices was found."

• Check if UPnP feature is activated in Router’s Setting page.
  
• Some Routers will have UPnP feature deactivated.
  Please refer to the user’s guide for Routers and activate UPnP feature manually.
• Some Gio™ routers have UPnP feature is disabled from the beginning. Please refer to the user’s guid and enable UPnP feature.
  
• Some AnyGate™ router models may have problem using UPnP feature. If you see any error messages in "AVStreamer Server > Setting > Advanced > Automatically configure port forwarding" or "No UPnP or NAT-PMP compatible device was found" message, refer to the router’s user guide to set Port Forwarding manually.
  

Yes, I see error message in "AVStreamer Sever > Setting > Advanced > Automatically configure port forwarding".

When message below shows in "AVStreamer Server > Setting > Advanced > Automatically configure port forwarding".

Setting up port forwarding failed.

• Some routers have UPnP feature problems. Please refer to router’s user guide to set Port Forwarding manually.
  
• Some Gio™ routers have UPnP feature is disabled from the beginning. Please refer to the user’s guid and enable UPnP feature
  
• Some AnyGate™ router models may have problem using UPnP feature. If you see any error messages in "AVStreamer Server > Setting > Advanced > Automatically configure port forwarding" or "No automatic Port Forwarding router is available" message, refer to the router’s user guide to deactivate UPnP feature and set Port Forwarding manually.
  

Yes, Port Forwarding is properly set but still cannot connect.

• Connection may fail if there is a firewall in router. In this case open the port AVStreamer is using in router firewall setting ("AVStreamer Server > Setting > Advanced > Port number")
  Router firewall setting may differ from product to product. Please refer to the user’s guide or router product site to add manually.
  
• Windows firewall will automatically registered when AVStreamer is installed.
  If you are using other products than Windows firewall, it may not be connected.
  
  

Yes, I see “Possible double NAT detected. Must be set manually.” message.

When you click "AVStreamer Server > Setting > Advanced > Automatically configure port forwarding" and see below message, it means your computer is consisted with 2 or more routers. Network performance will fall and will not be able to connect directly to your computer from other computers.

Possible double NAT detected. Must be set manually. There are several reasons for this troubleshooting but mostly relevant to the followings.

1. 2 or more routers are to set NAT in computer network.

This is a general case when internet provider assigned official IP address and network composition has problem. You can simply solve this problem by changing the router setting in 3 ways.

1. By setting Port Forwarding manually on router
Please refer to How to Port Forward when there are more than 2 routers for detail.
2. By setting DMZ
Please refer to solution by setting DMZ when there are more than 2 routers for detail.
3. By setting the second router to bridge mode
Activate NAT and DHCP on first router’s setting page that is connected to internet and set to bridge mode for the second router.
Second router needs to support bridge mode.
Please refer to solution by setting bridge mode when there are more than 2 routers for detail.
2. When official IP address is not assigned by internet provider

This can be solved only when internet provider assigns official IP address. Simply call internet providing company to solve this problem.

Still troubleshooting? Please send e-mail to AVStreamer customer center.

No, cannot connect

First check if is connected to local network(Wi-Fi).

With configuration menu

1. Click [Config] button.

2. Click [Monitor].

3. Click monotir number to change

With gesture

1. You can move to the next monitor or previous monitor with 3 finger swipe gesture on the screen.

2. You can change gesture configuration
   Click [Desktop].

3. Change gesture configuration in 3 Finger Swipe Left menu or 3 Finger Swipe Right menu.

Adding ESC, Ctrl,Alt,Shift key for Diablo3

How to add on iPad

1. Go to Settings and click "Setting Keyboard"

2. Click "Add New Keyboard"

3. Click "Add Key" and click the key you want to add on-screen. As you can see on number 3, you can swipe to find more keys and add

4. Move the added key to desired location and click save button

5. Three-finger touch will show the custom keyboard you just added

How to add on iPhone

1. Same as iPad, go "Setting > Setting Keyboard", and click "Add New Keyboard".
2. Click "Add Key" and click the key you want to add on-screen. As you can see on left image, you can swipe to find more keys like Esc,Ctrl,Alt,Shift keys and add

3. Three-finger touch will show the custom keyboard you just added.

How to hide the mouse button on the trackpad

1. Click [Config] button

2. Click [Setting Keyboard] button

3. Click [Mouse] button

4. Click [Delete Key] button

5. After clearing the display by pressing the X button above the mouse button, click the [Save] button.

6. Now, as shown in the figure below, the mouse button has disappeared in the trackpad mode.

How to move the mouse button on the trackpad

1. Click [Config] button

2. Click [Setting Keyboard] button

3. Click [Mouse] button

4. Hold down the mouse button, Moves the mouse button to the desired location.

5. Click [Save] button

6. Now, as shown in the figure below, the mouse button has moved in the trackpad mode.

This happens when Soundflower is not installed on Mac server or if there were erro while installing.

1. Download Soundflower and install
You can download Soundflower here.
Open *.dmg and double click Soundflower.pkg. Carry on with installaltion.
2. Check if Soundflower is installed properly.

Go “System Preferences > Sound”.


3. Output and Input should show Soundflower(2ch) in the drop down menu.

4. Maximize the Input volume as showing below.

5. In AVStreamerMac setting, check if “Automatically redirect the all sound to AVStreamer when remotely connecting” box is checked.


Now check if connecting iPad/iPhone to Mac server sound is working.

6. Still sound doesn’t work? Please refer to below.
Go to Soundflower setting option. See if Soundflower(2ch) properties are set as None(Off)

When Mac mini is not connected to monitor video, camera play can lag.
Connect motitor to Mac mini to play clips, camera.

AVStreamerMac doesn’t support connecting right after booting. This feature will be supported soon.
If you want to connect right after the Mac booted, you have to setup an automatic login.
Please refer to the following.

1. Go to “System Preferences > Users and Groups”.

2. Set “Automatic Login” to on.

Click “Click the lock to prevent further changes” and input password.
Click “Login Options”.
Click “Automatic login” and choose the account you want.

1. 1. AVStremerMac server package, right-click, and then click [Open].

2. Click [Open]

• iPhone 4S, iPad2, The New iPad with iOS 5 and above
  Below iOS 5 only supports AirPlay mirroring via cable connect.
  Wireless Airplay mirroring requires iOS 5.
• Apple TV (2nd or 3rd Generation) with software version 5.0 and above.
• iPhone or iPad and Apple TV needs to be connected in same Wi-Fi network.

1. Double click the home button and reveal the latest used applications.
2. Swipe left till you see the icon.
3. Activate AirPlay mirroring

4. See if AVStreamer screen is showing on Apple TV

• AirPlay Introduction
• How to use Apple TV: AirPlay mirroring
• AirPlay and AirPlay mirroring Troubleshooting
• Youtube clip about AirPlay wireless mirroring

Gom Player, KMPlayer, Daum Podplayer does not capture when using overlay mixer. Turn off Overlay feature on each player.
Refer to the following image for turning off Overlay on the Player.

1. Gom Player

2. Daum Pot Player

3. KMPlayer

4. ALSHOW

How to add movie folder in Window

1. Click AVStreamer icon on tray.

2. You can add or erase movie folder when you move to Multimedia menu

How to add movie folder in Mac

1. Click AVStreamerMac icon on Menubar and Preference.

2. You can add/erase movie folder when you go to Multimedia menu

You need additional codec to play lossless zipped audio codec FLAC. Follow the order for installing the codec and reboot Mac to play FLAC.

1. Download XiphQT (Mac OS X, only decoders) codec here and click dmg file.

2. On finder, click Application > right mouse click > Open Enclosing Folder.

3. Go to "Library > Components > Right mouse click > click Open". If there is no Components folder, you should create one.

4. In dmg file inside Component folder, click "XiphQT(decoders).component" file and copy to "Components" folder. Click "Certification" and enter password

5. It will appear as below when copying is done.

6. Rebooting

Now you can play the flac encoded video on Mac and AVStreamer.

1. Configuration > Channel > Movie click

2. You can turn subtitle on/off in Option > Subtitles.

In order to hear the sound from XP on iPad/iPhone, you need to use stereo mix feature on Windows XP.
AVStreamer server automatically detects and tries setup. But in case auto setup fail, you may do it manually as below.
(Some systems may not support sound features)

1. Select a sound device in "AVStreamer Server > Setting > Advanced > Use selected audio device".

2. Open Volume Control

3. Click Option > Properties

4. Choose “Stereo Mix” in recording device

• Select "Recording" for "Adjust volume for" in properties
• Select the chosen device name in "AVStreamer server > Setting > Advanced > Use selected audio device"
• Choose "Stereo Mix" and Click OK button
• If "Stereo Mix" does not show on system, you might want to update your sound card driver.
5. If you see "Stereo Mix" part, check "Select" box

6. If it’s "Mute" box that’s checked, uncheck it

7. Audio device on System Tray must be activated for proper sound output in streaming
• Proper Status
• Improper Status

"Stereo Mix" Device is a feature support from sound chipset that allows to record the sound from computer.
Depending on computers, "Stereo Mix" may described as following.

• Stereo Mixer
• Mixed Output
• Stereo Mix
• Mixed Out
• Stereo Output
• What U hear
• Stereo Out
• Loop back
• Digital Mixe
• Post-Mix
• Digital Mix
• Sum
• wave out mix
• Wave / MP3

1. connect speaker(headset) output to Mic input.

This image is a USB device with stereo feature. Generally you can find speaker (headset), mic input sockets at the back of the PC.
2. In the Properties window of the recording, select the microphone.

• Figure 1
  
• Figure 2
  

1. Click "Control panel > User Accounts > Change the way users log on of off"

2. Change login and logoff options

• Check "Use the Welcome screen"
• Check "Use Fast User Switching"
• Click "Apply Options"
3. After reboot, you could check Windows XP login screen in AVStreamer connection.